Troubleshooting
Common issues and how to fix them — agents, integrations, tasks, and more.
IP Access Denied
You're seeing an \"Access Denied\" message because your workspace has IP access rules enabled, and your current IP address isn't on the allowlist. The screen displays your IP address and a Sign Out bu
2 min read
Hosted App Not Loading
You registered a hosted app in Obvious, but the URL shows a blank page, a spinner that never finishes, or an error. Here's how to troubleshoot it.
3 min read
2FA Locked Out
Lost access to your authenticator app and can't sign in to Obvious. Here's how to get back in.
2 min read
Integration Connection Failed
Your integration shows a warning badge, won't connect, or stopped working after it was set up. Here's how to diagnose the issue and get it connected again.
2 min read
Thread Stuck or Failed
A thread you started reported failure, stopped responding, or never finished its task.
2 min read
Agent Not Responding or Stuck
Your agent sent a message and nothing is happening. The loading indicator is spinning, the task stopped mid-way, or the agent went quiet after a long run.
2 min read
Webhook Not Firing
Your webhook subscription is set up but tasks aren't running when events come in. Here's how to find the problem.
3 min read
Validation Flagging Correct Data
Your data appears correct, but Obvious is flagging it as an error, warning, or info issue. Here's how to diagnose and fix it.
3 min read
Slack Integration Not Working
Your Slack integration isn't behaving. Messages aren't going through, the bot is missing from channels, or you're seeing connection errors.
2 min read
Scheduled Task Didn't Run
Your task has a schedule configured, but it didn't run when expected. Here's how to figure out why.
2 min read
Permission Denied Errors
You're trying to open a project, edit a document, or use a feature, and Obvious shows "Insufficient permissions" or a 403 error.
2 min read
Import Errors & Data Mismatches
Your import finished but something's off — fields are blank, numbers show up as text, or columns landed in the wrong place. Here's how to find the problem and fix it.
3 min read
Formulas Returning Errors
A formula in your sheet is showing an error instead of a result. Here's how to identify what went wrong and fix it.
2 min read
Email or Calendar Sync Issues
This guide covers the most common reasons emails or calendar events don't appear in Obvious — and how to fix each one.
2 min read