Automation Subscriptions

Automation Subscriptions let you use the Subscribers control in Inbox to choose who receives completion and failure notifications; changing these notification settings does not change anyone's access to the automation.

Beta: Automation subscriptions are in beta. To request access, email help@obvious.ai.

Find and use the notification control

Open the automation detail view in Inbox and find the Subscribers row. If you can manage subscribers for the automation, this row opens the subscription controls.

1. Select the Subscribers row to open Choose subscribers.

2. Choose an available recipient who should follow supported automation outcomes.

3. Use Notifications on when that recipient should receive supported outcome notifications.

4. Use Notifications off when that recipient should stop receiving those notifications while keeping any existing access to the automation.

When the subscriber controls are not available to you, the Subscribers row is shown without editing controls and may display No subscribers.

Understand supported notifications

With notifications on, subscribers can receive notifications when an automation completes or fails. When an automation needs a person to take action, the action request goes to an assignee rather than to every subscriber.

Turning notifications off does not remove access to the automation. To grant or remove access, or to understand read-only shared task views in Inbox, see Inbox Tasks.

Turn notifications back on

Open the automation detail view in Inbox, select Subscribers, and change the recipient's notification control to Notifications on. The recipient can then receive supported completion and failure outcome notifications again.

Troubleshooting

I turned notifications off but can still see the automation. This is expected. Notifications and automation access are separate; turning off outcome notifications leaves existing access unchanged.

I can see the Subscribers row but cannot change it. Your current automation view does not include subscriber editing controls. The row remains visible for reference.

I am subscribed but did not receive an action request. Action requests are directed to assignees. Automation subscription guidance covers supported completion and failure outcomes.

I need to give someone access to the automation or remove their access. See Inbox Tasks for task sharing and read-only shared-view guidance.

Still stuck? Email help@obvious.ai with the automation name and the notification outcome you expected.